Beating those early adopter blues

by Andy DeSoto on August 20, 2008

Uh-oh. There’s trouble over on FriendFeed. Hailed lately as one of the hottest new technologies to come out of Silicon Valley, the service has been gaining more and more momentum– and dedicated users– day after day. But is the hype about to come to an end?

Lately, murmurings among high-profile FriendFeed users have swept through the blogosphere: social media blogger Kyle Lacy wrote a post in which he admitted, “I’ve [been] burned out on the overload of constant use for a month.” Robert Scoble, sharing this article with his contacts, agreed: “I’ve noticed I’m getting tired of it too.” Putting two and two together, the ingenious Sarah Perez over at Read/Write Web added to the discussion with a great article today entitled, “FriendFeed: hotter than ever or starting to fade?” Preliminary polls, unfortunately for the service, suggest interest might be waning.

Is losing interest in our nature?

Why does the early adopter set lose interest so quickly? Expert blogger Louis Gray proposes a framework called The Five Stages of Early Adopter Behavior to explain the hype to disinterest cycle. It’s a great theory and definitely worth the read; according to Louis, individuals go from discovering, promoting, and engaging with social media services, all positive behaviors, to a sense of entitlement and eventual migration, negative results.

Many studies have shown that self-efficacy and intrinsic motivation are intimately linked with interest.

Not only does this framework observationally hold, but a similar model is supported by psychological and sociological research, as well; many studies have shown that self-efficacy and intrinsic motivation are intimately linked with interest. To put it simply, having the ‘early adopter personality’ means that we’re less likely to be interested in a service or technology once it’s not difficult to keep up with it anymore.

Solutions to prevent entitlement and migration

So what can we do to maintain social network nirvana, as Plurk aptly puts it? Here are a few suggestions:

  1. Keep things fresh. Just because a service has existed for three months doesn’t mean it needs to get stale. Do whatever it takes to get a new perspective on things: follow new people, engage in different discussions, broadcast in a different manner. Imagine yourself through the eyes of your online contacts. Who do they think you are? Challenge their expectations, and you’ll shake up your experience.
  2. Start over. This may be the nuclear option, but sometimes it’s the only choice: put your primary account on permanent leave and approach the community with a clean slate. This sort of strategy seems to be popular on FriendFeed, recently, for instance.
  3. Take a break. Absence makes the heart grow fonder, and the same holds true for social networks. Perhaps after taking a week or two off you’ll find the community you’ve missed is more valuable than you thought.
  4. Innovate. If you find a particular social network getting stale, maybe you’re getting crusty, not the service. As an early adopter, you have a love of all things new, spontaneous, and creative. Apply these abilities within a preexisting sphere instead of taking your talents elsewhere. Instead of building a sandcastle, build a sand space station.
  5. Quit. End your love affair by deleting your account entirely, but here’s the thing: instead of jumping onboard the next biggest and brightest, spend time with an older social network. Maybe you’ll be surprised to see how it’s come along.

Do you have any other recommendations?

Are the blues so bad?

Some might argue that losing interest isn’t such a bad thing. Louis Gray, when asked jokingly if there was a ‘12-step program’ for fighting these behaviors, responded, “If there is, I certainly don’t have any intentions of attending. I like this process. It’s just worth knowing where you are in that process. Self-awareness is key.”

I’m not sold that this is necessarily beneficial behavior, though. Losing interest may spur one on to the new leading edge, but it also builds a reputation with friends, followers, and contacts of instability, unpredictability, and unreliableness. I’d recommend being careful to keep these side effects in check.

All in all, a twinge of boredom or dissatisfaction need not be a sign to immediately jump ship. Instead, just like in a troubled romantic relationship, sometimes it’s best just to work things out.

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{ 7 comments… read them below or add one }

Rahsheen 08.20.08 at 11:13 pm

Good stuff, Andy.

Definitely some things I will consider if I ever start to get bored by the services I’m using.

I can’t envision that at all, but who knows what the future may bring ;)

Kyle Lacy 08.20.08 at 11:21 pm

Brilliant synopsis!
I think the answer is the innovation. Social media is a collaborative environment by nature. Let’s collaborate and make a FriendFeed a better service.

Why do we need to wait until certain services upgrade?

I can guarantee you this, I will not become the crusty old man of FriendFeed! I am going to try to be a little more innovative and help out a service that I do (truly) love.

Andy DeSoto 08.20.08 at 11:32 pm

Rahsheen, you never get bored? I’m impressed; you pack the one-two punch: persistence and creativity! Touché!

Glad you enjoyed!

Thanks, Kyle– I’m inclined to agree with you. I’ve gotten used to services rolling out update after update day after day, oh so rapidly; maybe I’ve gotten spoiled! The users should provide the creativity, I think, and the service ought to facilitate it. Not the other way around, aye?

Way to be forward thinking, though. I’d love to hear if you discover any specifics that work for you.

Rahsheen 08.20.08 at 11:48 pm

I guess I see each service as an opportunity to learn, improve and create.

Either I’m learning from people smarter than me, seeing/learning this I otherwise would not have, or getting ideas for things to create (songs, blog posts, coding projects).

I think it’s possible that some early adopters start to focus on the tool itself rather than why it was so fun and interesting in the first place.

I talked about that general idea in my post My Brother Can’t Stick With an MMORPG :)

Kyle Lacy 08.20.08 at 11:57 pm

Rasheen: I completely agree with early adopters focusing on the tool itself. I guess the question can be asked, “Do early adopters tend to be more technically focused rather than socially focused?” If the answer is yes that could be the reason the focus shifts from entertainment to the newest update.

Andy: I want to start testing some stuff. You will be informed and please let me know if you do the same.

tj 08.21.08 at 11:03 am

My problem is/was that I signed up for so many things right out of the gate that I couldn’t keep up with everything. I’m in a period of evaluating what I actually want to get out of these tools so I can determine which to keep and which to drop.

As for the aggregators, I’ve only tried FriendFeed and SocialThing. Unfortunately, neither seems to do entirely what I want/need. I love how SocialThing just grabs everything from your friends on the other networks automatically. But FriendFeed seems to handle everything else just a little bit better. Maybe after my re-evaluation … I won’t need an aggregator. :-)

Mayank 08.22.08 at 5:39 am

Somehow it hasn’t happened with me off late that I’ve completely stopped using a service. The reason could be that I don’t
sign up for too many new services and take controlled doses for the services I use.
I too feel that sites just like other products needs to keep on re-inventing themselves to ensure that early adopters don’t get bored of it.
It can be done by changing the visuals/design or by adding advanced features.

ps: I like the idea of starting anew on a service, I just might try it somewhere :)

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